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| Home>Products>Genie Customer Relationship management |
Genie Customer Relationship Management |
| CRM software helps organizations implement effective Customer Relationship Management (CRM). CRM itself is not a software application, but is instead a strategy for doing business. |
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| CRM methodologies are focused on building individual customer relationships for the purpose of creating and maintain a loyal customer base. CRM software works across all corporate departments to help harmonize customer-centric thinking in the entire organization. |
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| This interdepartmental cooperation also reduces cost, increases efficiency, and improves customer satisfaction. The overall goals for any CRM Software is to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Once simply a label for a category of software tools, today, it generally denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs. |
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Advantages of CRM Software |
| CRM is used as a centralized repository for various information. It can be required by inside or outside employees for any organization across all departments. Whether it’s the information of your customer, product/ service or your employees, CRM can provide you all. It saves the time and efforts of any employee working inside or outside the organization. |
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Feature List |
- Company and Contact Management
- Company and Contact Management
- Lead Management
- Calendaring
- Tasks
- Notes
- Messages
- Opportunity Management
- Activity Management
- Advanced Search
- Charting
- Case / Solution Management
- Reporting
- Internationalization
- Companies, Contacts, leads and activity Import
- Advanced Reporting Product Catalog
- Email Marketing and Mailing Lists
- Mobile/WAP Access
- Forecasting
- POP3 email manager via Web Mail
- Voip Integration
- Microsoft Outlook Email Integration
- Desktop Alerter
- Quotes
- Knowledge Base
- Dynamic Databases
- Trouble Ticket Management Business Intelligence
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Ahmedabad |
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+ 91 79 6160 6060 |
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Delhi |
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+ 0124-4101601 |
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MIddlesex, UK |
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+ 44 (0)7977274452 |
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Universal Support |
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+ 91 90990 12345 |
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